Terms of use

1. This agreement

These terms govern your use of TeamOS. By using the service, or by accepting an invitation to it, the company you act for agrees to them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

TeamOS is operated by a company registered in Nigeria (“we”, “us”). Its registered name, registration number and registered address are stated on every invoice we issue. This agreement is between that company and the company you act for.

2. What the service is

TeamOS is staff management software. It provides employee records, attendance, leave requests and approvals, with per-company branding and settings. Features vary by account, and we may add or change them over time.

The service does not include tax filing, or legal or HR advice. You remain responsible for your own compliance with employment, tax and data protection law. If you enable payroll, you remain responsible for the accuracy of the figures it produces and for paying your staff.

3. Accounts and access

• Companies are set up by arrangement with us. Once your workspace exists, your owner or admin invites the rest of your staff.
• You are responsible for what happens under your account, including what your staff do with the access you give them.
• Keep credentials secure and tell us promptly if you believe an account has been compromised.
• Each person needs their own account. Shared logins defeat the audit trail and are not permitted.
• Your workspace address is fixed once created and cannot be changed, because it appears in links, invitations and saved bookmarks.

4. Your data stays yours

You own the data you put into TeamOS. We claim no ownership of it and do not use it to train models, to build other products, or for any purpose other than operating the service for you.

You can export your data at any time, including while your account is suspended or a payment is overdue. We will never withhold your data to enforce a payment.

Because your data includes personal information about your employees, you are responsible for having a lawful basis to hold it and for telling your staff that you use TeamOS. Our privacy policy explains how we handle it.

5. Acceptable use

You agree not to:

• Use the service unlawfully, or to store unlawfully obtained data.
• Attempt to access another company's data, or probe, scan or test the security of the service without written permission.
• Resell or white-label the service, or provide access to a third party as if it were your own product.
• Upload malware, or content that is unlawful, or that infringes someone else's rights.
• Place a disproportionate load on the service through automated or abusive use.

We may suspend an account that breaches these terms. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

6. Fees and payment

TeamOS has a Free plan and paid plans. Some accounts are provided free at our discretion. Your plan, its price and its billing cycle are shown under Settings, Billing.

Payments are taken by Paystack, our payment processor. Card details are entered on Paystack's page and never pass through TeamOS; we keep only what Paystack returns to identify a saved card, such as its brand and last four digits.

• Paid plans renew automatically at the end of each billing period. With a saved card we charge it; without one we ask you to pay before the period ends.
• Prices are in naira and include any VAT or other tax that applies, unless your receipt says otherwise.
• Upgrades and extra staff take effect straight away and are charged for the rest of the current period. Downgrades and cancellations take effect at the end of the period.
• A trial lasts for the period shown in your account and needs no card. When it ends without a paid plan, the account moves to the Free plan.
• Fees already paid are not refunded, unless the law requires it or we agree otherwise in writing.
• We give at least 30 days' written notice of a price change, which applies from your next billing period.

If a renewal is not paid within seven days of the end of the period, the account moves to the Free plan and features outside it are hidden. Nothing is deleted, read access and data export remain available, and choosing a plan again restores them.

7. Availability

We work to keep TeamOS available and reliable, but we do not currently offer a contractual uptime guarantee. The service may be unavailable during maintenance or because of problems at a provider we depend on.

8. Ending the agreement

You can close your account at any time. We may terminate for a material breach of these terms, or with reasonable notice if we stop offering the service.

Export your data before closing an account. After the account ends you can ask us in writing to delete your data, and we delete it within 90 days of the request, as described in our privacy policy.

9. Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, including lost profits or lost data beyond our control.

Our total liability to you for all claims arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms. Material changes will be notified by email or in the application at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms. If you do not accept a change, you can close your account before it takes effect.

11. Governing law

These terms are governed by the laws of Nigeria. The courts of Lagos State have exclusive jurisdiction over any dispute arising out of or in connection with them.

12. Contact

Questions about these terms can be sent to support@teamos.work, or through our contact page.

These terms take effect on the date shown at the top of this page.